Reference

AI Chatbot Glossary

Plain-English definitions of the terms you run into when you add an AI chatbot to a website, from retrieval and grounding to handoff, privacy, and testing. Each entry explains what the term means, how it works, and why it matters for a small business site.

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Large Language Model (LLM)

A large language model (LLM) is an AI model trained on huge amounts of text to predict the next word, which lets it read questions and write fluent answers.

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